– In case of returns, Keydent.net website/app arranges pick-up of the goods but shipping charges will be applicable. Customer has to bear the shipping charges or else can arrange the return by own means.
– The product must be returned in its original packaging with all contents intact as shipped.
– A part of the order can also be returned if multiple items were ordered. However, all the components of the product must be intact and product should ne unused/altered.
– In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.
– In case of cancellation before shipment, we process the refund within 2-3 business hours after receiving the cancellation request.
– In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
– For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
– Product is damaged due to misuse/overuse will not be returned or no money back gurantee.
– Returned without original packaging including, price tags, labels, original packing
and/or any attachments or if original packaging is damaged
– If Serial Number is tampered.
– Defective products that are not covered under Company’s/Manufacturer’s warranty
– Product is used or altered
– If request is initiated after 10 business days of order delivery
– No returns of free product/products